We measure the impact of our work in different ways.
Impact of community outreach work
We look to improve overall life opportunities for young parents and their children in Lambeth and measure impact in four areas:
- fewer young parents - fewer children born to under-18s, fewer terminations, fewer young mothers having more than one pregnancy
- healthier children of young parents and less infant mortality
- safer children - fewer children on a child protection plan, more with safe and regular contact where parents are separated
- a more secure future - young mothers and fathers move to education, volunteering, training and work
We measure results against targets using mixed methodology.
Quantitative data may include number of non-molestation orders, mothers leaving a violent relationship, children deregistered from Child Protection Plan; health indicators (medication, take up of counselling, access to health appointments, child meeting developmental milestones); social indicators (appropriate housing & benefits, moves to education & work eg CV, training course)
Qualitative reporting will include pre and post focus groups, self reporting, keyworkers’ reports, staff observations during contact sessions and feedback from crèche workers on child’s changing behaviour
Impact of family assessment services
Houses are externally evaluated by Ofsted. Local Authorities are our customers for this service and we actively seek their views.
We consult with parents in many ways including: pre-placement questionnaires, daily logs, keyworker meetings and end of placement questionnaire. We may use various aids including visual prompts, tablets and the web-based Browsealoud for parents with a disability, learning needs and English as a foreign language. The Parents Forum is an informal peer support group which includes parents who have left St Michael’s with and without their child.
Monthly internal inspections of each house are both announced and unannounced. Inspections evaluate in particular evidence that parents are consulted throughout their assessment and that their wishes and feelings are considered. The inspection also checks how well families are supported to enter and leave the placement, the wellbeing of the family and the safety of the children, and how well staff and volunteers feel supported.
Staff evaluate the service at weekly team meetings.
Evaluation shapes service development
Parents’ feedback has resulted in entirely new projects such as Securing Change and changes to the way we work, how and where we work: for example the DiVa Group, 5-A-Day programme and the Keyring tool.
Read more about the impacts of our work in the Impact Report below.